Studio Etiquette

At 818 Skincare Studio, we have set out to bring you an environment where the highest levels of skin and body care are provided to nurture well being of mind and body. It is our goal to make a difference on lives we touch by offering the highest level of services in the most relaxing environment to our guest.

Arrival Time

We recommend that you arrive at least 10 minutes prior to your first initial scheduled appointment if this is your first time as a guest at 818 Skincare Studio. This will allow ample time to fill our guest profile necessary to tailor our treatments to your personal needs

Cancellation Policy

Your appointments are very important to the 818 Skincare Studio members, your scheduled spa appointment is reserved especially for you. We understand that sometime schedule adjustments are necessary, therefore, we respectfully require 24 hour of advance notice in order to cancel any service with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 24-hour window are subject to a 50% of the reserved service amount or $25 whichever is greater. Because of this policy, a valid credit card number is required at time of booking. This policy also applies to gift card, certificate holders and voucher from a third party vendor.

Late Arrival

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. If arrival is delayed, service time may be abbreviated to avoid delays for other guest’s treatment and will be charged at the full value. Last minute changes to appointment will be honored only if a service appointment is available for a later time in the day(of your appointment) and other guests are not inconvenienced.

Age Requirement

All spa guest must be 18 years of age or older. All guests under the age of 18 must be accompanied by a parent or guardian and the parent or guardian need to sign the guardian consent form.

Visitors and Children Policy

Due to our limited seating and our quest to maintain the studio’s ambiance, the studio facilities are reserved for clients only. We are unable to accommodate visitor’s accompanying clients in the treatment room or the front desk of the studio including those complying with our age restriction policy. We do love children! 818 Skincare Studio is a place of rest and relaxation, we do not permit young children to be present during any scheduled appointment unless the child has a scheduled appointment then a parent must be present at all time.

Health Condition

Please advise us at the time of booking and before your treatment of any health conditions, allergies, injuries or special needs which may affect your services.

Cell phones

With tranquility as our main concern, we ask that you please observe our no cell phone policy. We request that you turn off all cell phones before entering the treatment room. Please understand this is for the comfort of our guests.

Return Policy

Unused products in their original packaging may be returned within 14 days for a full refund, otherwise a 20% restocking fee will be apply for returns over 7 days and used products are not returnable.

Gratuity

Our listed rates do not include gratuity. A gratuity of 18-20% of each service price is appropriate and appreciated

Payment

All major credit cards are accepted. We do not accept any personal checks. Any gift cards, vouchers, or certificates must be mentioned at time of booking.

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